Shipping Times

  • Bulgaria, Greece, and Romania: 2 to 5 business days.
  • Europe: 3 to 10 business days.
  • USA and Canada: 7 to 14 business days (USPS delivery).
  • North, South, Central America, and Caribbean: 7 to 14 business days.
  • Middle East: 3 to 10 business days.

Note: No additional customs and duty fees. Your order will be delivered to the shipping address provided at the Checkout page.

Tracking

We understand the importance of tracking your order, and to provide you with all the necessary information, we issue a tracking number for every order upon shipment. This tracking number is sent to the email address provided during checkout. All orders are shipped within 2 working days from the date of purchase. Once your order is shipped, you’ll receive an email with your tracking number and a link to track your package. Alternatively, you can log into your account on our website to view your order status and tracking information.

Payment Methods

Durly House accepts the following payment methods:

  1. Cash on Delivery: Available for Bulgaria and Greece.
  2. Credit Cards: Visa, MasterCard, Discover, American Express, Visa Electron. Your card will be charged when the order is placed.
  3. Online Payment Options: PayPal, iDEAL, Giropay, Bancontact, Przelewy24, EPS, Multibanco, Sofort, Alipay.

Exchanges, Returns, and Refunds

We want you to be entirely satisfied with your Durly House purchase. If, for any reason, you’re not happy with your order, we offer a hassle-free return policy. You can return any item within 14 days of receiving it for a full refund or exchange, provided the item is in its original condition and packaging with all tags attached.

Please note that the following items cannot be returned or exchanged:

  • Personalized or customized items
  • Worn or damaged items
  • Items purchased during a sale or promotion

To initiate a return, contact our customer support team providing your order number and reason for the return. Our team will guide you on the return process.

Return Address: Durly House, Plovdiv, Bulgaria, Kalofer Street 12

Upon receiving your return, we’ll process your refund or exchange within 5-7 business days. Shipping and handling fees are non-refundable, and you’ll be responsible for the return shipping cost unless the item is defective or an error was made with your order.

Thank you for choosing Durly House! If you have any questions or concerns about our return policy, feel free to contact our customer support team.